Online Questions: Uber Eats Customer Offers Exorbitant Delivery Charges

Commentators were quick to call out an Uber Eats customer who shared an apparently obscene delivery bill they got on a popular internet forum.

In a Reddit post posted on r/Mouldlyinfuriating, Redditor u/CherylStoned (otherwise referred to as the original poster or OP) included a screenshot of his girlfriend’s recent Uber Eats order, which included a large but ultimately useless coupon.

entitled “[Girlfriend] Tried a $20 promotion for Uber Eats, “The post has garnered over 8000 votes in the last day.

Within the Uber Eats screenshot order, it can be seen that the order subtotal reached $25.48. After the $20 coupon, which lowered the subtotal to $5.48, the myriad of pending fees pushed the final order cost closer to the starting point.

After $5.52 in taxes and fees, a temporary Uber Eats fuel surcharge of $0.35 and a whopping $12.99 delivery fee, the new subtotal for the original poster was $24.34 — just $1.14 less than the original $25.48.

Since COVID-19 emerged in March 2020, apps like Uber Eats, Doordash, Grubhub, and a handful of others have changed the food delivery landscape.

However, after two years of innovation and efficiency improvements, surges in inflation have prompted delivery companies to compensate for the rapid rise in gas prices across the United States.

food delivery screen
Redditors were skeptical about one Uber Eats order posted on a popular subreddit.
Tero Vesalainen / iStock / Getty Images Plus

For both Uber and Uber Eats, this compensation came in the form of a fuel surcharge, added to the total cost of the customer’s ride (in the case of Uber) or the customer’s delivery (in the case of Uber Eats).

In a statement, Uber clarified the decision to implement the additional fuel surcharges, and pledged to track gas prices and adjust the charges accordingly.

As of Wednesday, March 16, consumers will pay an additional fee of either $0.45 or $0.55 per Uber ride and either $0.35 or $0.45 per Uber Eats order, depending on the location – with 100 [percent] From this money goes directly to the pockets of the workers,” stated the statement (published on the Uber website).

“We know that prices are rising throughout the economy, so we have done our best to help drivers and sellers without placing too much additional burden on consumers,” the statement continues. “We will also continue to track gas price movements to determine if we need to make additional changes.”

Although the Uber Eats fuel surcharge is a recent addition to the modern food delivery experience, the largest contributor to the nearly unchanged subtotal on the original label was a $12.99 delivery fee.

Last year, venture capital firm Loup reported that delivery charges averaged between $1.59 and $3.09. In the comments section of u/CherylStoned’s Reddit post, Redditors noted the stark difference between the average delivery fee, and what the original poster’s girlfriend paid in delivery fee for, despite the $20 coupon.

Redditor u/jorsiem wrote: “Delivery fee $12.99.” “OK?”

Like u/jorsiem, many commenters were shocked by the exorbitant delivery fees, but were adamant that the original poster was not justified in complaining about it.

One Reddit user acknowledged, “You can see delivery charges before choosing a restaurant.” “OP [knew] He’ll have to pay that much for delivery before even choosing a restaurant.”

Another commenter added, “You shouldn’t have chosen a restaurant with expensive delivery charges.” “They are usually around 2-3 bucks.”

While the majority of commenters remained focused on the specific screenshot shared by the original poster Redditor u/itsgettingmessi, whose response received more than 3,500 votes, it targeted Uber Eats customers as a whole.

“[Uber Eats] is only for [people] Who make a lot of money and who think it’s appropriate,” they wrote. No sane person could say ‘Yes, that $12 meal should cost’ [$35]. “

“I look [Uber Eats] “To see what’s close to me and what they have,” another Redditor added. Then I go get it myself. It’s a faster way to do it myself, too.”

NEWSWEEK I contacted Uber for comment.