Engine Manual for Internet Service Setup

Getty Images

Sorry, but there are a lot of moving parts when you move. A critical part of any successful step is setting up internet service at your new location, which will also include canceling or moving service at your current address.

Most Internet providers Make it easy to transfer the service when you move, but if your current provider doesn’t offer your new address, you’ll have to take some extra steps to Switch Internet Providers. Even if the current provider is available at your new address, it may be worth checking if any new ISPs available in the region. Here’s how to seamlessly transition Internet services from your current address to your new home, whether you’re moving the service or signing up with a new provider.

ISP Transfer Checklist:

  • Check to see which providers and plans are available at your new address
  • Decide if you want to sign up for a new ISP or move your existing service (if applicable)
  • Contact your current provider about transferring or canceling your service
  • Set up the service with your new service provider (if applicable)
  • Pack the equipment carefully and take it to your new home in case of relocation, or follow the service provider’s instructions to return it
  • Set up your existing or new appliances in a convenient location in your new home

Find out which ISPs are available at your new address

Before you can make the decision to move your internet service or sign up for a new one, you’ll need to know your options. There are many websites that let you check out local internet providers, including CNET – just click “Edit Site” in the tool above and enter your address to view the available providers and plans.

When you use these sites or tools, or check availability on a provider’s official website, you’ll get the best results when using an address that conflicts with something generic like “Internet Service Providers in Charlotte, North Carolina. ‘This is because most Service providers operate in specific service areas, so availability can vary by zip code or even nearby area. In fact, it is not always safe to assume while moving across town that your current provider will be available at your new address, or that your new home will have no more Internet options than your current address.

What about apartments?

When moving to a new apartment, check with the rental office to see if there is a primary internet provider for the complex. As the FCC seeks to increase competition for apartment broadband, it is possible that your apartment is connected to a certain wired network. Internet service typeSuch as cableAnd the the basic or even fixed wireless. In such cases, your best option is likely to go with any provider that serves the pool, but you may be able to look for other options. Again, talk to your rental office about what’s available before moving in.

Transfer or switch Internet service

Once you have decided on the Internet provider you want, whether it is the current one or a new one, and The plan that best fits your needsit’s time to get in touch with the provider(s).

Obviously, if you are transferring the service, you will only have to contact one provider and give them the dates of departure and transfer. Some providers, such as Verizon Fuse And the Xfinityallows you to schedule the transfer of your service over the Internet, while others, such as Domainyou are asked to contact customer service.

Your provider will likely charge a transfer fee. My advice would be to Negotiate with your service provider And see if they waive the fees. This may require contacting customer service, even if you can take your service online, which may or may not be worth your time when you try to package it. Service transfer fees are often low, in the $10-20 range, but again, every dollar counts when moving.

Switching to a new internet service provider

If switching providers, I recommend contacting your current provider first. This way you can schedule a disconnect date and get details of any remaining payments, as well as what you need to do with your equipment, all of which are good things to know before moving day.

Additionally, if your current service provider is also available at your new address and you express an interest in switching to a new provider, they may offer you a lower rate or other incentives to keep your business—perks you may not get when moving services.

When you switch to a new provider, either because the current provider isn’t available or your new address offers options for Faster Internet Service Provider With Cheaper plansTry to set up your new service well before you move. This way, you will have the best chance of scheduling your installation as close as possible to the transition date and time. Most service providers allow you to sign up for the service online and schedule the installation date directly from your computer or phone. In some cases, you can choose a preferred time window for installation as well.

If a self-install is available, and you’re comfortable with it, this may be the best way to ensure that the service is set up when you want it. Just keep in mind that self-installation may require going to pick up the gear or waiting for it to arrive in the mail.

Know what to do with the equipment

Your service provider will handle things on the service side of your internet connection, but you will be responsible for the equipment.

When transferring the service, or if you Use your network devicesYou might be expected to pack it up and take it with you. If you still have the box that the device came in, this will be your best option for storing and transporting it. Otherwise, feel free to throw it in a box with other things, although you may want to wrap it in a thin towel or blanket to prevent damage in transit. Also, and this is important, make sure your devices don’t get wet.

Switching providers will include returning your old hardware and getting your new hardware back. Many providers have physical locations where you can return your equipment but if not, or if the flight and waiting in line is far away from you, mailing it back may also be an option.

Getting your new equipment back to self-install versus professional installation. For self-installation, you may have to pick your devices up at a physical location or receive them by mail. If it’s not out of your way, I recommend picking it up in person so you have it on your move day. Again, try to move the device in the box it came in, and above all, keep it from getting wet.

If you opt for a professional installation, you can rely on tech to bring in the necessary accessories and wires – one less thing to worry about when you’re on the go.


As you set up your network, try to find an open central spot for your router that’s clear of walls and other obstructions, as well as interference from nearby electronic devices.

Ry Crist / CNET

Create your network

With a professional installation, your tech will know the best place to install your device(s) and should test your connection before leaving. However, there are times you may want to Move your gear After installation to get the best Wi-Fi connection throughout your home.

During a self-install or when moving your devices after a professional installation, try to place your router in a central location in your home, as high as possible and away from large obstructions such as walls or other electronic devices. A very long ethernet cable can come in handy, as this will make it easier to move the router to a good location that is not necessarily next to the modem.

After installation, make sure Test your internet connection. If you are not getting the speeds you expect, try resetting or soft resetting your router. Once you have set up your devices and are satisfied with your speeds, your internet service transfer is complete. Now, on those boxes labeled “Kitchen”.