Apple services declined to thousands of users on Monday

Apple backed off for hours, leaving thousands of users unable to access a range of the tech giant’s services, including the App store, iCloud, Apple TV and Maps.

  • Apple users reported problems accessing iCloud App Store and Apple Music
  • Thousands of people complained of problems starting at 16:30 GMT (11:30 ET)
  • Users have also reported problems with Find my iPhone, Apple Maps, and iTunes
  • Apple has not yet mentioned the cause of the problem, which affects users around the world

Apple suffered a major outage on Monday, leaving thousands of users unable to access its services.

According to Down Detector, a site that monitors website outages, thousands of people complained of problems around 16:30 GMT (11:30 ET), with services running again from around 19:00 GMT (15: 00 Eastern time).

More than 4,000 users reported problems accessing Apple Music, while nearly 4,000 users reported problems with iCloud.

Users also had issues with the App store, Find My iPhone, Apple Maps, iTunes, iMessage, and Apple TV.

Apple’s internal corporate and retail systems are also understood to be down, according to Bloomberg journalist Mark Gorman, who said it “limits remote work and retail operations such as product pickup and repairs.”

It is not currently clear what caused the outage, although Apple has responded to some individual users on social media, confirming the outage.

Apple appears to have experienced a major outage today after users started reporting problems accessing the App Store, iCloud and Apple Music.

Apple appears to have experienced a major outage today after users started reporting problems accessing the App Store, iCloud and Apple Music.

According to Down Detector, a website that monitors website outages, thousands of people complained of problems around 16:30 GMT (11:30 ET)

According to Down Detector, a website that monitors website outages, thousands of people complained of problems around 16:30 GMT (11:30 ET)

Apple's status page showed it had outages on 11 services

Apple’s status page showed it had outages on 11 services

Apple’s status page confirmed the outage about half an hour after users started mentioning the issues on social media and DownDetector.

The company said 11 services were affected: the App Store, Apple Arcade, Apple Music, Apple TV Plus, iTunes, podcasts, Radio, Apple Business Manager, Apple School Manager, Device Enrollment Program and Schoolwork.

iCloud Calendar, iCloud Contacts, iCloud Mail, and iCloud Private Relay were among the last calendars to be restored to normal.

The company has not yet commented on the problem, but it is believed to be a global problem, with Complaining users in both the US and the UK.

It has responded to some affected users on Twitter, after many have taken to the social media platform to vent their frustration.

Someone wrote: ‘iMessage seems to be disabled because no one can send media.. Apple? What’s going on.’

Frustrated Apple users have taken to Twitter to complain about the issues they encounter

Frustrated Apple users have taken to Twitter to complain about the issues they encounter

Users have reported problems with Find my iPhone, Apple Maps, iTunes, iMessage, and Apple TV

Users have reported problems with Find my iPhone, Apple Maps, iTunes, iMessage, and Apple TV

In the UK, most complaints were registered in cities such as Manchester and London

In the UK, most complaints were registered in cities such as Manchester and London

In the US, major outages have been reported in Los Angeles and New York (pictured)

In the US, major outages have been reported in Los Angeles and New York (pictured)

Another added: “I’m going to assume the Apple Maps server is down because I’m constantly trying to enter the address of my next location in the location and it says the server can’t be reached.

“So I guess I’ll use Waze to get there.”

Down Detector gets network status updates from various sources including social media and reports submitted to their website.

Most of the problems were reported in major cities such as London, Manchester and Nottingham in the UK, and New York and Los Angeles in the US.

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